Return Policy

Request an Exchange or Refund

You have 30 days from the delivery date to request a return or exchange for any reason.

Whether you’d like a different size, color, or model — or if the item has a defect — we’re here to help.

Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• Items must be returned in their original condition: unworn, unwashed, and with all original tags attached
• Items must not be purchased during sale periods
• Items must be free from any damage or signs of use
• No traces of makeup, deodorant, perfume, stains, hair, pet fur, or odors

Returns that do not meet these conditions will not be accepted or refunded.

Return shipping costs are the responsibility of the customer.

How to Return an Item

To initiate a return or exchange, please contact us via phone, Messenger, or email.

Our team will arrange a courier to collect the package from the original delivery address.

Once the returned item is received and inspected, we will proceed with the exchange or refund according to the conditions above.

Exchange Options

You may exchange your item for any non-sale product available on our website.

Price Difference

If the new item is more expensive:
You will pay the difference upon delivery (cash only), including any applicable delivery fees.

If the new item is less expensive:
The price difference will be refunded to your bank account. You will be asked to provide your bank details.

Refund Process

Once your return is approved:

• You will be asked to provide your bank account details
• The refund will be processed via bank transfer within approximately two weeks